Job Resources, Work Engagement, and Hotel Employee Outcomes: a Time-lagged Analysis
نویسنده
چکیده
This study develops and tests a research model that investigates work engagement as a mediator of the e¤ects of coworker and supervisor support on career satisfaction, service recovery performance, job performance, and creative performance. Data were obtained from frontline hotel employees with a time lag of one month and their immediate supervisors in Cameroon. The relationships were tested using LISREL 8.30 through structural equation modeling. The results demonstrated a better t for the fully mediated model when compared to the partially mediated model. The results further revealed that work engagement fully mediated the e¤ects of coworker and supervisor support on the previously mentioned outcomes. Implications of the results and their future research directions are o¤ered. Faculty of Tourism, PlaceNameEastern PlaceNameMediterranean PlaceTypeUniversity, Gazimagusa, TRNC, addressStreetP.O. Box 95, Via Mersin 10, placecountry-regionTURKEY, Tel.: +90 392 63
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